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With modification, the same template can form the basis for communicating unplanned downtimes.

Communication plans are a part of downtime policies and procedures.

This publications database includes many of the most recent publications of the National Institute of Standards and Technology (NIST). Additional publications are added on a continual basis.

Downtime may affect a single application or be systemwide.

Communicating planned and semi-planned downtime to staff in advance will minimize frustration and confusion as to why the system is unavailable.

As soon as an unplanned downtime is discovered, notifications are sent immediately to physicians, staff, and leadership.

But no matter how many departments are involved, each area affected by the downtime will need to be familiar with the policies affecting their area to keep patient care and operations running smoothly and information complete and intact.

All system users should have regular training on downtime procedures.

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