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Next is “Tell Us More about Your Issue.” You can click the drop-down menus here to select details about exactly what kind of problem you’re having with the product or service you’ve selected.
Again, based on what you chose in the above section, you will have different sub-options.
Click in the field marked “Name” and type in your name, click in the field marked “Email” and type in the email address that you use for your account, and then click in the field marked “How Can We Help You Today?
” and type in a more detailed explanation of the problem.
The seller may be able to explain the problem, or at least give you information that you can provide to a customer service representative to help them help you fix your problem.
And that’s how you contact Amazon customer service.
Otherwise, click in the box that says “Enter Additional Information” and type in a more detailed explanation of the problem.
Need a bit more detail about how this process works? You don’t have to fill in all of the information here, but the more you do, the better customer service can help you. Note that depending on which one you choose, you may get different sub-options.
For example, if your problem is with An Order I Placed (as it is in the screenshot here), you can search for and select the specific order that you’re having a problem with.
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